These Terms of Service govern access to and use of this website, including browsing, placing orders, making payments, and communicating with customer service. By using the website, you agree to comply with these terms.
Website Use
Customers must provide accurate information when creating an order or contacting us. The website must not be used for unlawful activities, fraudulent transactions, unauthorized access, or activities that interfere with its normal operation.
We reserve the right to review orders when information is incomplete, inconsistent, or requires verification.
Product Information and Availability
Product descriptions, images, specifications, prices, and availability are presented to help customers make informed purchasing decisions. Customers should review the product details, dimensions, included components, and other specifications before placing an order.
We take reasonable care when maintaining product listings. If an order cannot be fulfilled because an item is unavailable or a material listing error is identified, we will contact the customer regarding the available resolution. Any refund due for a cancelled order will be issued to the original payment method.
Pricing and Payment
Prices are displayed on the relevant product pages and at checkout. Standard shipping within the contiguous United States is free. Applicable taxes and the final order total are displayed during checkout before the order is submitted.
Accepted payment methods are Visa, MasterCard, and PayPal. Orders are subject to payment authorization and verification.
Order Acceptance and Changes
Submitting an order constitutes a purchase request. An order confirmation acknowledges receipt of the order but does not override payment verification or product availability requirements.
Customers who need to correct an address or request an order change should contact customer service promptly. Changes cannot be guaranteed after processing or dispatch has begun.
Shipping, Returns, and Refunds
Orders are processed within 1–2 business days, with a daily order cutoff of 2:00 PM Pacific Time. Standard delivery takes approximately 3–6 business days after dispatch within the contiguous United States.
Returns are accepted within 30 calendar days of delivery for eligible items that are unused and in their original packaging. Approved returns are free of return shipping charges and have no restocking fee. Refunds are processed within 1–2 business days after the returned item is received, and the original payment provider generally takes 7–10 business days to post the funds.
The Shipping Policy and Return & Refund Policy provide the full details of these arrangements.
Intellectual Property and Website Content
Website text, graphics, layout, and other content are protected by applicable intellectual property laws. Content may not be copied, republished, or used commercially without the required authorization.
Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website interruptions or events outside our reasonable control. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
Changes to These Terms
We may revise these terms when website operations, services, or legal requirements change. The version displayed on this website governs use from the time it is published, subject to applicable law.
Contact
For questions about these Terms of Service, contact info@caspermall.sbs or call +1 (619) 243-6988 during customer service hours.