We want customers to understand the conditions and steps involved in returning an order. Eligible returns are accepted within 30 calendar days of delivery, subject to the requirements in this policy.
Return Eligibility
To qualify for a standard return, an item must be unused and retained in its original packaging. Items that arrive damaged, defective, or different from what was ordered should be reported to our customer service team for review.
Please contact us before sending a return. Our team will provide instructions for the return process and confirm the information needed to identify your order.
Return Period
The return request must be submitted within 30 calendar days after the order is delivered. We recommend contacting us as soon as an issue is identified so that the return can be arranged within the stated period.
Return Shipping and Fees
We provide free return shipping for approved returns. No restocking fee is charged for eligible returns.
Please obtain return instructions from customer service before shipping an item back. This helps ensure that the return is associated with the correct order and delivered to the appropriate address.
Return Address
Approved returns should be sent to:
2747 Lancha St
San Diego, CA 92111
United States
Please contact us before sending a package to confirm the return instructions.
Refund Processing
When the returned item has been received and inspected, we process the refund within 1–2 business days.
Approved refunds are issued to the original payment method. After the refund is processed, the funds generally take 7–10 business days to appear in the customer’s account. The final posting time depends on the payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us with your order number and a description of the problem. Photographs of the item and its packaging help us assess the issue and determine the appropriate resolution.
Do not discard the packaging before contacting us about a shipping or product issue.
Contact for Returns
Email: info@caspermall.sbs
Phone: +1 (619) 243-6988
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time