We provide shipping services to customers within the contiguous United States. Standard shipping is free on eligible orders, with no standard shipping charge added at checkout.
Order Processing
Orders are processed within 1–2 business days. Orders placed by 2:00 PM Pacific Time on a business day enter the order processing queue that day. Orders placed after the daily cutoff, on weekends, or on public holidays enter processing on the next business day.
Processing time is separate from transit time. Order preparation includes reviewing order details, confirming product availability, and preparing the shipment.
Shipping and Delivery Times
After an order has been processed and dispatched, standard delivery within the contiguous United States takes approximately 3–6 business days.
We use UPS for parcel delivery. The carrier and available service depend on the shipment requirements. Delivery estimates exclude order processing time, weekends, and public holidays. Actual delivery dates are subject to the carrier’s transportation schedule and local delivery conditions.
Shipping Confirmation and Tracking
Once an order has been dispatched, customers receive a shipping confirmation by email when tracking information is available. Tracking updates are provided through the carrier’s tracking system.
Customers should provide a complete and accurate shipping address at checkout. An incorrect or incomplete address can delay delivery or result in a failed delivery attempt.
Delivery Issues
If a shipment is delayed, tracking information should be reviewed first. For a package marked as delivered but not received, customers should check the delivery location and contact our customer service team for assistance.
Please contact us promptly if a package arrives damaged or the delivered item does not match the order. Include the order number and relevant photographs so that we can review the issue.
Shipping Questions
For questions about shipping, order processing, or delivery status, contact us using the details below.
Email: info@caspermall.sbs
Phone: +1 (619) 243-6988
Address: 2747 Lancha St, San Diego, CA 92111, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time